How do I renew or get a Westport Library card if the Library is closed?
While we are closed, Westport residents can apply online for a Westport Library card. The online application can be found here
. Once we receive your completed application, we will e-mail you your barcode/username and password for your account.
You may pick up your physical card at the Patron Services desk once we reopen - please note that you will be asked to provide proof of residence (driver’s license, lease, etc.).
To renew your Library account or for additional account-related questions, please contact us at firstname.lastname@example.org
I am having difficulty with accessing my account, what should I do?
Are book drops open while the Library is closed?
To help mitigate the spread of COVID-19, our book drops are not open. No late fees will be incurred during this time period.
What if my items are due back during the library closure, will I accrue late fees?
No, you will not accrue fines during this closure.
Can I request items while the library is closed?
Yes, patrons can request items while we are closed. If we do not have the item in our collections patrons can make a suggestion for purchase here: http://westportlibrary.libguides.com/suggest
. Physical materials will not be available until we reopen.
If patrons would like to place a hold on an item that we own (to be picked up when we reopen) patrons can log in to their accounts online, or email email@example.com
. Holds cannot be picked up while we are closed.
Do I need to be a Westport Library card holder to access your digital collection?
Yes. If you are a resident and you do not have a library card, you can get one here! http://westportlibrary.squaresquared.com/services/library-card/
What do I need to access the Library’s digital services?
You will need your username and password and an internet connection. The Username is the barcode on your Westport Library card and your password is the last 4 digits of the phone number we have on record. If you have difficulties accessing your account, please contact us at firstname.lastname@example.org
and we will be happy to assist you.
Are lending limits increased for any of the digital collections while the library is closed?
Yes! Some of our limits have been increased. See the list below:Hoopla
: Patrons can now download 8 Hoopla (increased from 6) titles per month and can stream 24 hours of music with Freegal (increased from 3 hrs). Hoopla has also created free access to a large amount of content that does not count towards 8 checkouts. Freegal
: 24-hour streaming services for all Westport card holders is available temporarily until September 30th. Thereafter it will revert back to 3 hours streaming per day.Cloud library (CL)
: We have added many new titles to the collection to meet demand. CL items can be loaned for 3 weeks and then they will automatically disappear from your device. You can place a hold on titles you would like to borrow if they are checked out. CL has an option to search by available items only to find something that you could check out now.Flipster
: This is our online collection of popular magazines. We have about 50 titles which covers news, fashion, health, design, crafts and other interesting topics. There are no limits on the number of magazines you can read via the website or through the app. You can also access back issues on some of the titles
Do any databases which were only available for use in the building, have increased access during this interim closure?
Yes. Many of our databases have always been available from home, but for those that were not, we are working with our vendors to provide home access where possible. Currently, we have expanded home access to our Foundation Center Database, and our Historical Newspaper Collection. JStor has allowed access to a limited amount of their content from home.
We are also creating video tutorials on how to use our databases: https://westportlibrary.libguides.com/deepdivedatabases
If you have any further questions about accessing our databases, please contact Reference at email@example.com
INTERLIBRARY LOANS (ILL)
Patrons can place a request for interlibrary loan materials but none of the requests will be placed until area libraries reopen. If you have items borrowed from interlibrary loan, please hold on to them for return once we reopen. There will be no fines. Any questions please contact Carolyn Karwoski, firstname.lastname@example.org
Are you still accepting book donations during the closure?
To protect our volunteers and patrons no donations can be accepted at this time. For more about the book sale and donations, click here
Can I make room reservations for future dates?
At this time, no room reservation can be made. We will make this service available again once when the Library reopens.
When will the Library re-open?
The Library will remain closed until further notice. We will follow the guidelines and recommendations put forth by our community and government officials. Notice of our re-opening will be widely publicized through our regular communication channels which include our website, newsletters, and social media platforms.
In the meantime, you may reach us for email support in the following ways:
For tech support, please e-mail email@example.com
For reference questions, please e-mail firstname.lastname@example.org
For the children’s department, please e-mail email@example.com
For account assistance, please e-mail firstname.lastname@example.org